Category Archives: Business

When is the Right Time to Fire a Customer

If you have dealt with clients, you can tell me that most of them are awesome. At Fredericksburg tree service, we have dealt with hundreds of clients and the experience has been fantastic. However, sometimes you end up with a so difficult client until you have to choose to protect your company and show them the door. But it can be a lot of pain to fire a client. You must do it in a calculated and respectable way so that no one will feel unwanted.

No one really wants to fire a client. They pay us money, they have some interesting projects and many times, they end up being our friends. However, there are times you find a customer is hurting your business more than the benefits they bring. Here’s a helpful guide to determine if your customers are keeping your business healthy or not.

Bad product-customer fit

Sometimes. a customer can just be not a great fit for the product or service you are offering. Working with a customer who is not right for your business can be time-consuming and costly. It is not a good idea to force your solutions to fit into a customer’s requirements. You should also ensure the solutions you provide to your customers to meet their requirements and addresses their needs.

They disregard your advice

When working with a client, your goal is to help them get what they want. It is important to understand you are the expert and it’s your duty to advise your clients. If they ignore your advice and insist on having things done their way, it can be a recipe for chaos. First, listen to understand why they want things done their way. If you see they are clearly getting out of the path, advise them accordingly. At a point you can’t reach an agreement, it would be wise to throw in the towel and let the client work on their own. When they do things their way and fail, they may end up blaming you in the process.

They abuse your policies or employees

There is a likelihood you might be dealing with disgruntled and unsatisfied customers. In such a case, it is advisable you make an extra effort to fix their problems and keep them happy. However, there is no good reason to put up with an abusive relationship. It can be a good call for you to end relationships with clients who treat your staff with disrespect and use abusive or inappropriate behavior. You need to support and protect your staff from such bad behavior.

Poor communication

Communication is very important if you want to run things smoothly within the business environment. Having a clear line of communication and getting the required responses from customers is very important. If a customer takes too long to reply, or if their responses are not helpful, communicate to them to improve. If they can’t improve, it would be wise you reconsider relationships with them. You will be more productive by working with a customer who communicates well.